Terms & Conditions

Last updated: 31 July 2026

These terms tell you who we are, how we sell to you, and what your rights are if something goes wrong. We have tried to write them in plain English rather than legal language. If anything here is unclear, please ask us and we will explain it.

1. Who we are

This website (examninja.co.uk) is owned and operated by Ninja Alliance Ltd. Exam Ninja is a trading name of Ninja Alliance Ltd.

Ninja Alliance Ltd
19 Canford Lane
Westbury on Trym
Bristol
BS9 3DQ

Registered in England and Wales, company number 8599425
VAT number GB 159 9075 63

Email: [email protected]
Telephone: 0117 214 0031

Our registered office and our trading address are both the address above. The quickest way to reach us is through our contact page.

2. About these terms

These terms apply to orders you place on examninja.co.uk. If you buy from us through eBay, that sale is governed by eBay's own terms and returns policy rather than these ones.
By placing an order you agree to these terms and to our privacy and cookies policy.
Most of this page is written for consumers, meaning people buying for themselves or their family rather than for a business. Some rights described here, such as the right to change your mind in section 7, apply only to consumers. If you are buying for a school, a business or another organisation, please read section 10, which sets out where things differ for you.
These terms are governed by the law of England and Wales.
We may update these terms from time to time. The version that applies to your order is the one published when you placed it.

3. Placing an order

You order by choosing the items you want and adding them to your basket. You can change or empty your basket at any time before you pay.
When you place an order you are making an offer to buy from us. A contract is formed when we send you an email confirming that we have accepted it. For schools paying by invoice, the contract forms when we accept your official order.
If something turns out to be unavailable, or we have made a genuine mistake with a price or description, we will contact you as soon as we can. You can then choose to continue at the correct price, wait, or cancel for a full refund. We will never simply charge you more without asking.
Photographs are there to show you what an item looks like. Covers and editions are updated by publishers from time to time, so what arrives may differ slightly from the picture. It will always be the edition described.
We describe our products as accurately as we can. Page counts, ages and curriculum levels are given in good faith as a guide.
Once an order is confirmed we start picking it quickly, so changes are not always possible. Contact us straight away if you need to change something and we will do what we can.

4. Prices and payment

All prices are in pounds sterling and include VAT where it applies. Most books are zero rated for VAT in the UK.
The price you pay is the price shown when you place your order. Delivery costs are shown separately in your basket before you pay, so you always see the full total first.
You pay in full when you order, unless you are a school paying by invoice.
We accept payment by card through Stripe and Global Payments (previously called Realex), and by PayPal. Depending on your device you may also be able to pay with Apple Pay or Google Pay. You do not need a PayPal account to pay by card.
We never see or store your full card details. They go directly to our payment providers, who are regulated to handle them.
Promotional prices apply only for the period stated.
Schools and other institutions can ask to pay by invoice. Invoices are due 30 days from the end of the month following the order. See section 10.

5. Delivery

Delivery within the UK

Standard delivery is free for orders over £30. Below that, delivery costs £3.95.
If everything in your order is in stock, we normally dispatch from our warehouse and deliver within 2 to 3 working days, Monday to Friday, excluding public holidays.
We deliver to all UK addresses, including Northern Ireland, the Isle of Man, the Scottish Highlands, Orkney and Shetland, at the same standard rates.
We use Royal Mail for smaller packages and DPD Local for larger parcels. Once your order is on its way we will email you, and depending on the courier you may also get text updates.
Some deliveries need a signature, so someone will need to be there to receive the parcel. If nobody is available, the courier will normally leave a card explaining what to do next.

International delivery

We ship to 208 destinations worldwide using tracked couriers including DPD, UPS, FedEx and ParcelForce.
International delivery is priced by parcel weight. The exact cost is always shown in your basket before you pay.
The Channel Islands (Jersey and Guernsey) are priced as international destinations by weight rather than at UK rates. As with anywhere else, you will see the cost before you pay.
Customs duties and import taxes are set by the destination country and are your responsibility. The courier will normally contact you to collect anything due. If these are not paid, the parcel may be returned to us.
If a parcel comes back to us undelivered, we will email you with a choice: we can send it again, in which case a further delivery charge applies, or we can refund you the order value less the original delivery charge and a £10 administration fee.

If delivery is delayed

Unless we have agreed a longer period with you, such as for a pre-order, we will deliver your goods within 30 days of the day your order is accepted.
If we miss that deadline and delivery by then was essential, or you told us so when ordering, you can treat the contract as at an end straight away and we will refund you in full.
Otherwise, if we miss the deadline you can give us a new, reasonable deadline. If we miss that too, you can cancel and we will refund you in full for anything undelivered.
Occasionally something outside our control, such as severe weather or courier disruption, delays a delivery. We will tell you as soon as we can and do our best to put it right. We are not responsible for delays caused by such events, but your right to cancel and be refunded under this section still stands.
Please check your order when it arrives and tell us promptly if anything is missing or damaged, or if a parcel does not turn up.
Disposing of the packaging is your responsibility.

6. Pre-orders and backorders

If something is not in stock you can still order it. We call this a pre-order, and your order is held on backorder until the stock reaches us.
The product page shows our best estimate of when the item will be available, for example a date it is arriving or a note that more are on the way. That estimate is the delivery period we agree with you, and it replaces the 30-day deadline in section 5.
We take payment when you order, as we do for anything else.
If the estimate slips, we will let you know. You can wait for the stock, or cancel for a full refund. You can cancel a backordered item at any time before it is dispatched, and we will refund you in full.
There is no time limit on this. If an item is delayed for a long time, or a publisher tells us it is no longer coming, we will contact you and refund you rather than leave you waiting.
If part of your order is available now, we may send it on ahead at no extra cost so you are not kept waiting for everything. You can also ask us to do this, and we will where we can. Either way, you will never pay more than one delivery charge because we split an order.
Where an order arrives in more than one delivery, your right to change your mind runs from the day you receive the last item, which gives you longer, not less. See section 7.

7. Cancelling your order

If you are a consumer, you have a legal right to change your mind and cancel your order. This is in addition to your rights if something is faulty, which are covered in section 8.

You have 14 calendar days from the day you receive your goods to tell us you want to cancel. If your order arrives in more than one delivery, the 14 days run from the day you receive the last item.
You do not have to give a reason, though we always appreciate knowing what went wrong.
Once you have told us, you have a further 14 days to send the goods back.
For UK returns we will send you a prepaid returns label by post or email, free of charge. Take the sealed and labelled parcel to your local Post Office and ask for proof of postage.
If you return UK goods some other way, that is fine, but you pay for it and we cannot reimburse you.
For international returns you pay the cost of sending the goods back to us.
You are welcome to look at and handle the goods as you would in a shop. If you handle them more than that and their value drops as a result, we may deduct the loss in value from your refund.
Our books are designed to be written in. If a book has been written in or filled in, it cannot be resold, so we will normally deduct the full price of that item from your refund. Reading a book and deciding it is not right for you is absolutely fine. Working through it is not.
We will refund you within 14 days of receiving the goods back, or of you showing us proof that you have sent them, whichever is sooner. Refunds go back to the payment method you used.
We will refund the standard delivery charge you paid to receive the order. If you chose a more expensive delivery option, we refund the standard cost only.
None of this affects your legal rights if something is faulty.

To cancel, contact us or use our returns page. You can use the form below if you like, but you do not have to.

Model cancellation form

To Ninja Alliance Ltd, 19 Canford Lane, Westbury on Trym, Bristol, BS9 3DQ. Email: [email protected]

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

8. Faulty or incorrect items

If something is faulty, damaged, or not what you ordered, the Consumer Rights Act 2015 gives you rights that these terms cannot reduce. Nothing on this page affects them.

Up to 30 days: if an item is faulty, you can return it for a full refund.
Up to six months: we will repair or replace it. If that does not fix the problem, you can claim a refund.
After six months: the same applies, but you may need to show that the fault was there when you received the item.
For the first six months, a fault is assumed to have been there from the start unless we can show otherwise.
We pay return postage on faulty items, wherever you are in the world.
If we replace an item and the exact edition is no longer available, we will offer you the closest alternative or a full refund. The choice is yours.
Where we replace a faulty item and have not asked for the original back, disposing of it is up to you.

Please tell us what has gone wrong, and send a photograph if you can. That often saves you having to return anything at all.

9. Digital downloads

Some of our products are digital files you download rather than physical books. Where that is the case, the product page says so.
Once your order is complete, downloads are available from the account area you used to order.
Digital files are for your own use, or for use within the single school or organisation that bought them. Please do not redistribute or resell them.
You can cancel a digital download within 14 days like anything else, and we will refund you. The law allows retailers to remove that right by asking you to waive it before you download. We do not ask you to do that, so you keep the full 14 days.
If a file will not open or is not what the page described, tell us and we will sort it out or refund you.

10. Schools and business customers

This section applies if you are buying for a school, business, charity or other organisation rather than as a consumer.
The right to change your mind in section 7 does not apply to you. That right exists in law for consumers only. In practice we are usually happy to accept returns of unused stock in resaleable condition, but please ask us first.
Your rights if goods are faulty or not as described still apply, under the Sale of Goods provisions of the Consumer Rights Act 2015 and the Sale of Goods Act 1979 as relevant.
Schools and institutions can pay by invoice. Payment is due 30 days from the end of the month following the order. We will need an official order or written confirmation before we dispatch.
If an invoice is not paid on time we may charge interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, though we would much rather just talk to you.

11. Our liability

If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking them or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and under section 31 of the Consumer Rights Act 2015.
If you are a business customer, we are not liable for loss of profit, loss of business, business interruption, or any indirect or consequential loss.
Our products are educational books and materials, supplied for study and revision. They are a study aid, not a guarantee of any particular exam result.

12. Complaints and disputes

If something has gone wrong, please tell us first. Email [email protected], call 0117 214 0031, or use our contact page.
We aim to acknowledge complaints within 2 working days and to resolve them within 14 days. If something needs longer, we will tell you why and keep you updated.
If we cannot resolve your complaint between us, you may be able to use alternative dispute resolution, an independent process for settling disputes without going to court. We are not currently a member of an ADR scheme, so if you would like to pursue this, contact us and we will tell you whether we are willing to take part in a particular scheme.
You can also get free, impartial advice from Citizens Advice, whose consumer helpline is 0808 223 1133.
These terms are governed by the law of England and Wales, and disputes can be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your own country's courts.

13. General

If any part of these terms turns out to be unenforceable, the rest still applies.
If we do not insist on something straight away, that does not stop us doing so later.
You may not transfer your rights under these terms to someone else without our agreement. We may transfer ours, for example if our business changes hands, and we will tell you if that happens. Your rights will not be affected.
This contract is between you and us. Nobody else can enforce it.
Nothing in these terms affects your statutory rights.